Privacy Policy

At GARMENTGEARS, we understand the importance of your privacy and are committed to protecting your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal data. Please read this policy carefully to ensure you are informed about our practices.

By using GARMENTGEARS, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect various types of information, including but not limited to:

1.1. Personal Information: This includes your name, email address, phone number, shipping address, and billing information when you make a purchase on our website.

1.2. Browsing Information: We collect data such as your IP address, browser type, device information, and cookies to enhance your experience on our website.

1.3. Usage Information: We collect data related to your interaction with our website, such as pages visited, products viewed, and actions taken.

2. How We Use Your Information

We use your personal information for the following purposes:

2.1. To provide the products and services you request.

2.2. To process and fulfill your orders, including billing and shipping.

2.3. To improve our website, content, and customer experience.

2.4. To send you promotional offers, newsletters, and updates (you may opt out at any time).

2.5. To respond to your customer service inquiries and requests.

3. How We Protect Your Information

We take appropriate measures to secure your personal information:

3.1. We use encryption and secure socket layer (SSL) technology to protect your data during transmission.

3.2. We maintain physical, electronic, and procedural safeguards to protect your information.

3.3. Access to your personal data is restricted to authorized employees who require it for legitimate business purposes.

4. Disclosure of Your Information

We may share your personal information with third parties under the following circumstances:

4.1. Service Providers: We may disclose information to trusted service providers to facilitate operations, including order fulfillment, payment processing, and marketing.

4.2. Legal Compliance: We may share information to comply with applicable laws, regulations, or legal processes.

4.3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Your Choices

You have several options regarding the use of your personal information:

5.1. You can review and update your account information.

5.2. You can opt out of promotional communications.

5.3. You can disable cookies in your browser settings.

6. Children’s Privacy

GARMENTGEARS is not intended for use by children under the age of 13. We do not knowingly collect information from minors. If you believe a child has provided us with their information, please contact us, and we will take appropriate steps to remove that data.

7. Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with Indian legal and regulatory obligations:

  • Order & Purchase Records: Retained for 7 years, as required for tax, accounting, and audit purposes under Indian law.

  • Payment Information: We do not store full card details. Any payment-related data retained by us or our payment gateway partners is kept only as long as required for fraud prevention and regulatory compliance.

  • Customer Account Information: Retained for as long as your account remains active. If you request account deletion, your data will be deleted or anonymized within 30 days, unless legally required to retain it.

  • Customer Support Records: Retained for 1–2 years from your last interaction to help resolve ongoing or future queries.

  • Marketing & Communication Preferences: Retained until you unsubscribe or withdraw consent.

  • Cookies & Browsing Data: Retained based on cookie type, typically between 30 days to 12 months, or as per your browser settings.

After the applicable retention period, we securely delete, anonymize, or archive your data in compliance with the Digital Personal Data Protection Act (DPDP Act) 2023 and IT security best practices.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. We will notify you of any significant changes by posting a prominent notice on our website.